Entry FeedSon Two's iPod Nano broke. I am not sure how exactly - it was working, then the centre button was stuck and it wasn't.
I called the Apple Store. They advised me to book an appointment online. Sort of weird; but it worked. I arrived 12 minutes before my time, and was seen within 5 minutes by an associate at the Genius Bar (a little full of themselves at Apple, aren't they?)
After listening to my explanation, the employee tried to get it working. He asked if we synced with a Mac or PC at home. Then, when he couldn't get it working, he informed me that they don't fix iPods, just replace them.
They can look up every Apple product by the serial number. I didn't see the screen, but I am assuming that it has the purchase date and warranty information.
I left with a brand new, identical purple, iPod Nano for my son in less than 20 minutes.
Impressed by the service? Definitely. But I am little worried about the QDR of the actually product, since it was 2 months old and lightly used. Son is happy with his new iPod, so for now, all is well. Thanks Apple.